Select your country and language
Any complaints?
We want to offer you the best possible service. Unfortunately, it may happen that your need has not yet been met.
We appreciate your feedback, so please contact us should this occur.
Please fill in the complaint form below; it will be sent directly to our complaint management. We can assure you that we will deal with your request as quickly as possible.
You can also write to us directly at the following email address: qualite@wessling.fr
The complaint management steps
1. The care:
- after receiving your complaint it will be registered;
- a confirmation of receipt of each complaint will be sent to you by email.
2. The treatment:
- your request will be processed as soon as possible and in any case you will always be kept informed of the progress of your complaint. If the immediate processing of your complaint is not possible, the deadlines will be communicated to you.
3. The client's response and information on decision making:
- at the end of the analysis of the situation you will be informed by mail on the validated decisions and the actions taken to process your complaint;
- the approval of the conclusions will be carried out in complete impartiality.
